Plain English first, lawyer language where it has to be. If anything below is unclear, email hello@genzonixglobal.com and we'll explain.
1. Agreement
These Terms of Service (the "Terms") are a binding agreement between you and GenZonix Global LLC ("GenZonix," "we," "us"). They cover your use of our website at genzonixglobal.com, any software, mobile applications, games, or business-automation work we deliver to you, and our truck dispatching service.
By using our website, signing a statement of work, or accepting a dispatching agreement with us, you agree to these Terms. If you're agreeing on behalf of a company, you confirm you have the authority to do so.
Specific projects are also governed by the statement of work, master services agreement, or dispatching agreement you sign. If anything in those signed documents conflicts with these Terms, the signed document wins.
2. Services we provide
We offer five categories of work:
- Custom software — web platforms, internal tools, SaaS products, APIs.
- Mobile apps — iOS, Android, and cross-platform applications.
- Games — mobile and web game development.
- Business automation — workflow automation, integrations, and internal tooling.
- Truck dispatching — load sourcing, rate negotiation, and back-office support for US-based carriers.
3. Custom software, SaaS, and business automation
Software work is scoped in a written statement of work (SOW). The SOW will list what we're building, how long it should take, what you're responsible for providing (designs, accounts, content, etc.), and how we'll bill for it.
We use third-party services (cloud hosting, analytics, payment processors, etc.) to deliver our work. Those services have their own terms, and your use of them is subject to those terms.
You're responsible for the legality of the product we build with you — that is, what it does, who uses it, what data it handles, and what regulations apply (HIPAA, PCI-DSS, GDPR, CCPA, etc.). We'll advise where we can, but compliance is ultimately yours.
4. Mobile apps
Apps we build for you are submitted to the Apple App Store, Google Play Store, or other platforms under your developer account, not ours. Those stores have their own review processes, content policies, and timelines that we don't control.
You're responsible for:
- Maintaining your developer accounts in good standing and paying their fees.
- The content and metadata of the app once it's in your hands.
- Any in-app purchases, subscriptions, ads, or analytics SDKs you choose to include.
- Compliance with platform rules (Apple's App Review, Google's Play Policies) and privacy regulations applicable to the regions you publish in.
5. Games
Games combine software, art, audio, and game design. Each of these has its own IP considerations and is covered by the SOW for the project.
If your game uses licensed assets, third-party engines (Unity, Unreal), middleware, or stock content, you're responsible for keeping those licenses current. We'll list what's included and what isn't in the SOW.
For games with online play, in-app purchases, user-generated content, or content aimed at children, additional rules apply (COPPA, age ratings, store policies). We'll flag these during scoping. The legal responsibility for compliance sits with you as the publisher.
We may, with your permission, include a small credit in the game's "About" or credits screen. You can decline this at any time and we'll remove it.
6. Truck dispatching
Our dispatching service is for US-based motor carriers with active MC/DOT authority. The relationship is governed by a separate Dispatching Agreement signed at onboarding; these Terms are supplemental to it.
Important things to know:
- We are not a broker. We act as your agent in finding and booking loads. The shipper or broker contracts directly with you (the carrier), not with us.
- We are not your insurance, factoring, or accounting provider. You maintain your own insurance, factoring relationships, IFTA filings, and tax obligations.
- Authority and compliance stay with you. DOT compliance, ELD compliance, HOS, drug testing programs, and driver qualifications are your responsibility.
- Rates and lanes. We negotiate on your behalf but you have final say on every load. You're not required to take a load we offer.
- Fees. We charge a percentage of the gross revenue per booked, completed load, as set out in your Dispatching Agreement. Cancelled or unpaid loads are handled per that agreement.
- Exclusivity and termination. Most agreements are non-exclusive with a short notice period (typically 7 days). Specifics are in your signed Dispatching Agreement.
7. Fees and payment
For development work (software, apps, games, automation), fees are quoted in the SOW. Unless the SOW says otherwise:
- Invoices are sent on a regular schedule (typically weekly, biweekly, or per milestone).
- Payment is due within 14 days of invoice.
- Late payments may accrue interest at 1.5% per month or the maximum allowed by law, whichever is lower.
- We may pause work if invoices are more than 30 days past due.
- Taxes are not included unless explicitly stated. You are responsible for any applicable sales tax, VAT, or withholding.
For dispatching, fees are deducted per the Dispatching Agreement — usually as a percentage of gross on each booked load, settled weekly.
8. Intellectual property
Your stuff stays yours. Anything you give us (designs, content, brand assets, data, code) remains your property. You grant us a limited license to use it solely to deliver the services.
Deliverables become yours on payment. Once a project (or milestone) is paid for in full, the source code, design files, and final deliverables of that work transfer to you. You can do whatever you want with them.
What we keep. We retain ownership of general tools, libraries, frameworks, and know-how we develop separately from your project. Where those are embedded in your deliverable, we grant you a perpetual, royalty-free license to use them as part of that deliverable. We also keep the right to describe at a high level the work we did for you (e.g., "we built a logistics platform for a freight company") unless you ask us in writing not to.
Third-party components. Many deliverables include open-source or licensed third-party code. Those components are governed by their own licenses; we'll provide a list on request.
9. Warranties and disclaimers
We warrant that we'll perform our services in a professional and workmanlike manner and that the deliverables will materially conform to the SOW for 30 days after delivery. If something doesn't, tell us and we'll fix it at no extra charge.
Beyond that, our services and deliverables are provided "as is". We disclaim all other warranties — express or implied — including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent allowed by law.
We don't warrant that software will be bug-free, that a game will be a hit, or that any specific dispatching outcome (rates, revenue, miles) will be achieved. Those depend on factors outside our control.
10. Limitation of liability
To the maximum extent permitted by law:
- Neither party is liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or lost data.
- Our total liability for any claim arising out of or related to these Terms or our services is capped at the fees you actually paid us in the twelve months preceding the claim.
These limits apply regardless of the legal theory of the claim (contract, tort, statute, etc.). Some jurisdictions don't allow these limitations, in which case they apply to the extent permitted.
11. Termination
Either party can terminate an SOW for material breach by giving 14 days' written notice and a chance to cure. The Dispatching Agreement has its own termination terms — typically a 7-day notice period — that override this for dispatching.
On termination:
- You pay us for work completed up to the termination date.
- We deliver work product completed and paid for.
- Any IP that has been transferred stays transferred. Work that hasn't been paid for hasn't been transferred and remains ours.
Sections that by their nature should survive termination (IP, payment of accrued fees, liability, governing law, etc.) survive.
12. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The exclusive venue for any dispute that can't be resolved informally is the state or federal courts located in Delaware, and both parties consent to that jurisdiction.
Before filing a lawsuit, both parties agree to first attempt to resolve the dispute by good-faith discussion for at least 30 days.
Changes to these Terms
We may update these Terms over time. When we do, we'll change the "Last updated" date at the top of this page. For material changes affecting existing signed agreements, we'll email you. Continuing to use our services after a change means you accept it.
13. Contact
Questions about these Terms? Email hello@genzonixglobal.com.
Note: This document is provided as the operating terms for GenZonix Global services. It is not a substitute for legal advice tailored to your situation. If you're a client signing a large engagement, your lawyer should review your statement of work — that's the document that governs your specific project.